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Privacy & Cookie Policy

SUMMARY: 2-MINUTE-READ

We take our obligation to protect your privacy seriously!
That’s why we provide you with this 2 minute-read summary, including the necessary information on how we process your Personal Data.

What you should know:
First of all: you always remain the sole owner of your data.

What information do we collect about you?

  • When you contact us as a (future) customer, make use of services, we may collect your (professional) contact details, such as your (Employer/company) name, email address, phone number, tax identification number, payment details, address, social media, or other means of communications.
  • By applying for a job at MONA.health, we collect the information you provide to us, such as identity details, resume and cover letter.
  • By contacting us through any medium, we collect information about the communication you had with MONA.health, including content and technical details.
  • Finally, we use cookies to collect information about your use of our Website.

Why do we collect this information?

  • To respond to your requests
  • To establish and/or maintain our contractual relationship
  • To provide you with the requested services and information
  • To evaluate your application.
  • Finally, to improve our website.

Who has access to your data?

  • Only a specific part of MONA.health’s trustworthy team has access to the information you provide us with.
  • Furthermore, we use some suppliers and service providers, such as but not limited to computer security, digital solutions and web hosting services. These parties are legally obliged to ensure your privacy at all times, and will only process data in accordance with our purposes.
  • Finally, it may happen that a third party is commissioned to process data. However, they can only do this for aforementioned purposes and upon our instructions and signature of a data processing agreement.

What do you control?

  • You can ask us at any moment to modify or erase your data. To do so, send us an email to [email protected] and follow the procedure as described in our entire Privacy Policy under Article 5.7.
  • Also, you can always request a copy of all the information we collected about you by sending an email to the same address.

What do we do to protect your data?

  • We adopted the required safety measures on a technical and an organisational level.
  • Your data is stored on high-security servers from Amazon within the European Union.
  • In order to improve our services, solutions, Website and/or application, MONA.health may use the data you provided to it. However, at all times, MONA.health shall use this data in a GDPR-compliant form, using its state of the art and patented software and solutions.
  • We have implemented internal procedures to ensure the confidentiality of our IT-infrastructure and to make sure it is managed responsibly.

If you want to know more: we invite you to read our entire Privacy Policy, where everything is explained in detail.

MONA.health makes it a matter of utmost importance to respect the privacy of our (future) visitors, clients and users and we are committed to treat your Personal Data in the strictest confidentiality, in accordance with the data protection legislation in force, the present Privacy and Cookie Policy (hereinafter the “Privacy Policy’’ and “Cookie Policy’’), and the applicable standards of fair information practices.

This privacy policy is intended to inform you, in a transparent manner, about the data we collect, the purpose for collecting it, the way we use it and the rights you have regarding the processing of such data.

This policy applies specifically to our customers, applicants, suppliers, business partners, visitors of our Website (mona.health) and/or persons who contact us (e.g., via contact form) regarding the provision of our Products and Services as described on our Website.

You are not obliged to provide us with your Personal Data, however understand that we are not able to provide you with our Services in case you refuse to provide us with certain Personal Data.

MONA.health reserves the right to change, modify and update this Privacy Policy from time to time by posting a revised version on this Website. Therefore, we recommend you regularly consult this Privacy Policy, to make sure that you are aware of all changes.

If you have any other questions, do not hesitate to contact us at the following address: [email protected].

Article 1 – GENERAL

1.1 MONA.health bv, (hereinafter, “we”, “us”, “our”, “MONA.health”), with registered office in Belgium, Rotspoelstraat 1, 3060 Bertem, and registered at the Crossroads Bank for Enterprises with number 0768.507.541, takes responsibility for the processing of your Personal Data as a “data controller”, with regard to the use of the MONA.health website (mona.health).

1.2 MONA.health processes Personal Data in accordance with the legislation in force, and, in particular, Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, applicable from 25 May 2018 (hereinafter the “GDPR“).

1.3 The access to or use of our Website mona.health the use of our services, implies your full and unreserved acceptance of this Privacy Policy as well as its General Terms of Use and the Cookie Policy. This means that you fully agree to how MONA.health collects, uses and processes your Personal Data.

1.4 You acknowledge having read the information below and authorise MONA.health to process, in accordance with the provisions of this Privacy Policy, the Personal Data that you communicates to us, for the provision of our products and/or services.

1.5 This Privacy Policy is only valid for the pages hosted on our Website and for the products and/or Services we offer in accordance with our Terms of Use. It is not valid for the pages hosted by any third party to which MONA.health may refer to and whose privacy policies may differ. MONA.health will therefore not be held responsible for any data processed on these third party websites or by them.

Article 2 – WHAT PERSONAL DATA DOES MONA.HEALTH COLLECT

2.1 Hereby, you allow, in particular, MONA.health to process, for the purposes mentioned in article 3, the following categories of Personal Data:
Categories Data Details Context
Category 1 Your (professional) identity data
  • Your first name, name, phone number, email address, address and country;
  • Information concerning your employer or company, such as company name, company address, invoice details and VAT-number;
  • Insofar as applicable: social media information, such as your (company’s) username(s) on your social media.
  • Information about our/your communication, including content, IP address and technical details.
  • By contacting us, via telephone, email or any other communication service;
  • By making use of our Services (e.g. when you enter into a contract with us as a customer or supplier);
  • By subscribing to our newsletter;
  • By handing over your business card;
  • Via social media (e.g. when you like us or contact us via Facebook or Instagram).
Category 2 Your data as an applicant
  • Your first name, name, phone number, email address, address, (optional) photo and country;
  • Your resume and cover letter.
  • You communicate these data by applying for a job at MONA.health.
Category 3 Your communications through our Services
  • Information about the communication you had with MONA.health or through the Services, including technical details and content.
  • By contacting us, via telephone, email or any other communication service;
  • By making use of our Services and communicate in that context with us.
Category 4 Information about your visitation and use of our Website
  • By accessing our Website, the servers consulted automatically record certain data, by placing cookies.
  • By placing cookies (see Our Cookie Policy)

Article 3 – THE PURPOSES OF DATA PROCESSING

We process your data in order to offer you our best possible services while handling your needs. For each purpose, only the data relevant to the pursuit of the purpose in question are processed. The processing consists of any operation (manual or automated) on Personal Data MONA.health collects, stores and uses your data for the following purposes, in particular:

3.1 General purposes
Categories Legal basis Purpose
Category 1 Consent and/or Necessity for the performance of the agreement we have entered or are about to enter into with you as a party. Identity data will be processed by MONA.health in order to answer questions, provide information, advise you regarding our Services.
Category 2 Consent Applicant data will be processed by MONA.health to evaluate your application and allow us to pursue a recruitment policy.
Category 3 Necessity for the performance of the agreement Communications through our Services will be processed by MONA.health to ensure that you can make optimal use of the Services (in accordance with the execution of the agreement).
Category 4 Your consent; Legitimate interest to improve Our Website and Our Services.
  • to facilitate the availability and use of the Website;
  • to analyse, adapt and improve the content of the Website;
  • to personalise your experience on the Website;
  • to maintain and improve the security of the Application and/or Services;
  • to create statistics.

3.2 Direct Marketing

Your Personal Data will only be used for direct marketing purposes, based on your consent or based upon our legitimate interest.

Your Personal Data will not be used for direct marketing purposes for any services that would not be identical or similar to those to which you have already subscribed, unless you have previously explicitly consented to such use by ticking the boxes provided for this purpose (“opt-in”).

When you give us your consent to use your Personal Data for direct marketing purposes, you also retain the right to revoke such consent at any time, upon request and free of charge. You may simply communicate your request by clicking the unsubscribe button below every promotional E-mail or by writing to us via the following email address: [email protected].

3.3 Transfer to third parties

MONA.health treats Personal Data as confidential information and will not disclose or communicate them to third parties under any condition other than those specified in this Privacy Policy, to achieve the objectives pursued or under the conditions in which the law requires it to do so.

MONA.health may communicate your personal information to third parties to the extent that such information is necessary for the performance, execution and management of a contract with you, including but not limited to reporting, support, marketing, computer security or offering specific other services. In such case, these third parties will not communicate this information to other third parties, except in the following situations:

  • the communication of this information by such third parties to their suppliers or subcontractors is necessary for the performance of the contract;
  • such third parties are obliged by the regulations in force to communicate certain information or documents to the competent authorities.

The communication of this information to the aforementioned third parties shall, in all circumstances, be limited to what is strictly necessary or required by the applicable regulations.

MONA.health will not sell, hire out or pass on your Personal Data to third parties, except in the situations described in this Privacy Policy or unless you explicitly provide your prior consent.

In extraordinary circumstances it may occur that MONA.health is obliged to transfer your Personal Data following a court order, or in order to comply with imperative laws and/or regulations. MONA.health will, if reasonably possible, try to inform you beforehand, unless revealing this information is subject to legal constraints.

Article 4 – THE STORAGE PERIOD

MONA.health will store your Personal Data for the duration necessary to achieve the objectives pursued (see article 3.1), or for as long as this is essential for the contractual relationship.

MONA.health may also store your Personal Data after the termination of the contract, in order to comply with all applicable laws or as part of legal requirements.

4.1 Retention period
Categories Retention period
Category 1 We will keep your identity data as long as its necessary to communicate with you, which is never longer than five (5) years after the first request or contact. In case of a contractual relationship, we will not keep your identity data longer than five (5) years after the end of the contractual relationship.
Category 2 We will keep your data as an applicant no longer than five (5) years after the last qualitative contact with the applicant.
Category 3 We keep your communications through our Services as long as it is necessary to communicate with you, which is never longer than three years after the first request or contact. In case of a contractual relationship, we will not keep your communications through our Services longer than five (5) years after the end of the contractual relationship.
Category 4 With regards to cookies the retention period may vary depending on the specific cookie, ranging from end of the session to 2 years.

Article 5 – YOUR RIGHTS

5.1 Right of access and right to obtain a copy

The right to freely obtain access to Personal Data, as well as to be informed about the purpose of the processing, at any moment.

5.2 Right to rectification, erasure or restriction

The right to request the restriction of processing of your Personal Data, if you think your data is inaccurate and you subsequently notified us about it or its erasure.

5.3 Right to object

The right to object to the processing of your Personal Data when you have serious and legitimate reasons to do so and the right to object to its use for direct marketing purposes.

5.4 Right to data portability

The right to obtain your Personal Data, which is processed by MONA.health in a structured, commonly used format and/or to transfer this data to another data controller.

When the processing is based on prior consent you have the right to withdraw this consent.

5.6 Automated decisions and profiling

The right to request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

5.7 Exercising your rights

You can exercise your rights by contacting us with a copy of the essential parts of your ID, such as name and date of birth, as attachment,

Either through email to [email protected]

Or via ordinary mail to:

MONA.health bv,
Rotspoelstraat 1,
3060 Bertem,
Belgium 2441

5.8. Right to file a complaint:

The right to file a complaint with the supervising Data Protection Authority:

Data Protection Authority,
Drukpersstraat 35,
1000 Brussel,
Belgium

Tel: +32 (0)2 274 48 00, Fax: +32 (0)2 274 48 35,

Email: contact(at)apd-gba.be

This is without prejudice to proceedings before the civil courts. If You are from an EU Member State other than Belgium, You may also file a complaint with Your national data protection authority (a list of the data protection authority for each EU-member state can be found here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).

If You have suffered damage as a result of the processing of Your Personal Data, You may file a claim for compensation.

Article 6 – SAFETY AND CONFIDENTIALITY

MONA.health has adopted safety measures which are suited on a technical, organisational and physical level to avoid the destruction, the loss, the forgery, the adjustment, the non-authorised access or the notification of the Personal Data by accident to a third party, as well as the non-authorised processing of these data.

Nevertheless, if these events would occur and would affect your Personal Data, MONA.health will inform you of the breach without undue delay, including a summary description of the potential impact and a recommendation on measures to mitigate the possible adverse effects of the breach.

Examples of safety measures adopted by MONA.health include:

  • (Physical/Digital) Access control systems;
  • Password management systems;
  • Internal Privacy and Information Security Policies; and
  • Secure data storage

MONA.health shall not be liable in any way for direct or indirect damages caused by a wrongfully or improper use of the Personal Data by a third party.

At the same time, you also share responsibility for maintaining the privacy and security of the Services, for example: by not allowing any third party to have insight in your confidential communication(s).

Article 7 – APPLICABLE LAW AND JURISDICTION

This Privacy Policy is managed, interpreted and executed in accordance with Belgian law which exclusively applies to every potential dispute.

The courts and tribunals of Antwerp have exclusive jurisdiction to settle any dispute arising out of or in connection to the interpretation or execution of the present Privacy Policy.

Article 8 – COOKIES

8.1 What are cookies?

A “cookie” is a small file sent by MONA.health’s server and placed on your computer’s hard drive. The information stored on these cookies can only be read by MONA.health and only for the duration of the visit to the Website.

8.2 Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish your preferences for use from those of other visitors and users of our Website. This helps us to provide you with a better experience when you visit our Website and also allows us to optimize our Website.

All websites that target certain parts of the European Union are required to obtain your consent to the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and complete information about the cookies we use and their purpose.

The cookies we use are safe. The information we collect using cookies helps us to identify any errors or to show you specific services that might be of your interest.

8.3. Types of cookies:

There are many different cookies that can be distinguished according to functionality, origin or storage period. Below you may find a general description of the most common types of cookies. Next, a detailed overview is given of the different cookies that are used on our Website.

Necessary cookies

These cookies are necessary for the Website to function and cannot be disabled in our systems. They are usually set in response to actions taken by you, such as setting your privacy preferences, logging in or filling out forms. They are necessary for the good communication and facilitation of the page navigation (e.g. returning to a previous page, etc.).

Functional cookies

These cookies increase the user-friendliness of the Website by reminding you of your choices (e.g. language preference) and offering improved visitor and user functionality and personalisation. For example, these cookies allow certain settings to be personalised at your request. Non-acceptance of these cookies may affect the Website performance and functionality and may restrict access to Website content. These cookies can be set by us or by third party providers whose services we have added to our pages.

Analytic cookies

These cookies collect information about the use of our Website such as the number of visitors, the time visitors spend on a Web page and any error messages. They help us improve the performance of the Website. These cookies will not identify you.

Marketing cookies

These cookies are used to deliver content that is more relevant to you. They can be used to deliver targeted ads or to limit the number of times you see an ad. These cookies can be used to remember websites that you have visited and share this information with other parties, including advertisers. These cookies may also be set by advertising partners through a website and used by those companies to build a profile of your interests and show you relevant ads on other sites

Social Sharing Cookies

We use some social sharing plugins, to allow you to share certain pages of our Website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared.

Third party cookies

First party cookies are cookies that are sent from our servers or domains from which the requested service is offered. Third party cookies are cookies that are sent to your browser from a server or domain that is not managed by us, but by a cooperating organisation. Only these third parties have access to those cookies and the information collected by the cookie. If you would like to know more about these cookies, please refer to the policies that these parties offer on their respective websites. Please note that we have no influence on the content of their policy or on the content of these third-party cookies.

First Party Cookies

Domain name: mona.health
Cookie name Cookie Type Description Storage time
_ga Analytics The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. 2 years
_gid Analytics Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. 1 day
_gat Analytics This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. 1 minute
Third party cookies

Domain name: youtube.com
Cookie Name Cookie type Description Storage time
YSC Advertisement YSC cookie is set by YouTube and is used to track the views of embedded videos on YouTube pages. Session
VISITOR_INFO1_LIVE Advertisement A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. 5 months 27 days
yt-remote-device-id Advertisement YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Never
yt-remote-connected-devices Advertisement YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Never
CONSENT Analytics This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. 1 minute

Upon your first visit to our Website you will be asked to accept or refuse cookies. With this consent you agree to the different types of cookies we use.

8.5 Managing your cookies

You can block cookies by altering your browser’s settings. The rejection of these cookies may inhibit some functionalities on the Website.

Medical Experts Patients
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Impact on
patients

Diabetic retinopathy is the number one cause of blindness amongst working age adults.
People with diabetes need to have an annual examination in order to identify DR at an early stage. Patients diagnosed with DR need regular screening to track the progress of the disease.

MONA lets you have a regular eye exam without waitlists or physical discomfort.
In minutes your doctor will tell you if you need further evaluation or if you can wait for your next annual exam.

Medical Experts Patients
Close

Impact on
medical experts

Ophthalmologists can use MONA to improve patient workflow. A technician can capture retinal images and in 3 minutes you will know if the patient needs further care. Less time spent on diagnosis frees up time for more complex treatments and procedures. Patients will be more satisfied and likely to share positive experiences across their personal networks.

Diabetologists and endocrinologists can use MONA to add eye care to their patient evaluations. An automated 3-minute process means patients leave reassured — or with a referral to an ophthalmologist.

Close

The issue

With an ageing global population, eye disease is on the rise and demand for eye health services is increasing. 

A 2020 study published in The Lancet found that diabetic retinopathy was a leading cause of blindness in those aged 50 years and older.

The good news is that DR can be prevented and treated.
But there are barriers that need to be overcome:

Only specialists can diagnose

  • Current screening methods require analysis by a specialist to make a diagnosis and confirm which stage of DR has been reached.

Waiting lists are long

  • With only a limited number of specialists in any location, there can be a long wait for an appointment.

Screening can be unpleasant

  • Current techniques for retinal screening are time-consuming and physically uncomfortable.